PURCHASE INFORMATION

Refund Policy

Effective date: November 12, 2026

This policy explains how AppAfrik handles requests concerning virtual coin purchases and other eligible payments made through the platform.

1. Virtual coin purchases

AppAfrik coins are digital credits intended for use within the AppAfrik platform. Before purchasing, please review the package, quantity, and price displayed at checkout.

2. Requesting assistance

If you experience a duplicate charge, an unsuccessful purchase that was charged, an incorrect coin balance, or another transaction problem, contact AppAfrik support.

Please include your account username, purchase date, payment provider, transaction reference, and a description of the issue. Never send your password or full payment card number.

3. Refund review

We review purchase disputes and refund requests individually. Where a payment was duplicated, incorrectly processed, or not fulfilled, we will investigate and take appropriate corrective action.

Refund eligibility is subject to applicable law, the payment provider's requirements, and the terms applicable to the original purchase.

4. Purchases made through Apple

Purchases completed through Apple's App Store are subject to Apple's payment and refund procedures. Users may submit eligible refund requests directly through Apple.

Visit Apple's Report a Problem page for App Store purchase assistance.

5. Purchases through other payment providers

For purchases made through another authorized payment provider, contact AppAfrik support first. The original payment provider's applicable dispute and refund procedures may also apply.

6. Unauthorized transactions

If you believe a purchase was made without your authorization, contact your payment provider promptly and notify AppAfrik so that we can investigate and protect your account.

7. Legal rights

Nothing in this policy limits any refund, cancellation, or consumer rights that cannot legally be excluded under the laws applicable to your purchase.

8. Contact AppAfrik

For purchase assistance, visit our Contact page.